| | 4 HOSPITALITY BUSINESS REVIEWDECEMBER - JANUARYIN MY OPINIONLAST WORDLearning From Mistakes, Key to a Successful CareerJuan Alvarez, Director of Hospitality (Multi- Property Hotel/F&B Executive), Golden Entertainment (GDEN: NASDAQ)CONTENTSPhiphat Khanonwet, Vice President Information Technology, ONYX Hospitality GroupThe Next Generation of Property management Systems (PMS)0830COVER STORY12NICK KOWALSKI, DIRECTOR OF OPERATIONS, PENDRY HOTELS AND RESORTS, CHICAGOCREATING AN ENGAGED WORKFORCE FOR A PROFITABLE INDUSTRY
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