| | 6 HOSPITALITY BUSINESS REVIEWDECEMBER 2025 DECEMBER 1, 2025, Volume 05, Issue 11 (ISSN 2837-1615)ValleyMedia, Inc. To subscribe to Hospitality Business ReviewVisit www.hospitalitybusinessreview.comManaging EditorJudy ChristinEditorial StaffEmail: Alex D'SouzaJoe PattrickVisualizerssales@hospitalitybusinessreview.comeditor@hospitalitybusinessreview.commarketing@hospitalitybusinessreview.comEditorialJudy ChristinManaging Editoreditor@hospitalitybusinessreview.comThe hospitality sector is being reshaped by four dynamic service categories that now serve as cornerstones of competitive advantage: Guest Service Providers, Hospitality Management Services, Mobile Bartending Services and Travel Advisor Services. Together they form a connected value chain that defines how guests experience convenience, comfort and authenticity at every stage of their journey. These categories reflect a marketplace where travelers expect personalization, flexibility and meaningful interactions, and where businesses must orchestrate multiple service layers with precision.Within this landscape, the story of Dimension Hospitality stands as a compelling example of how leadership grounded in people-centered values can elevate every service touchpoint. The company's approach rests on cultivating character and sincerity among its teams, believing that service excellence begins with genuine care. For over five decades, Dimension Hospitality has proven that when associates are empowered to think like owners, they naturally rise to creative problem-solving and consistent guest satisfaction. This philosophy carries through its recruitment, training and recognition programs, which uplift both morale and performance. By pairing strong culture with informed decision-making and modern operational tools, the company continues to attract long-term partners who value stewardship and trust.Supporting this broader conversation are insights from two respected industry leaders whose work reflects the evolving needs of today's hospitality environment. Chris Hammond, Corporate Director of Food & Beverage at Kalahari Resorts & Conventions champions passion-driven service built on listening, adaptability and an intuitive understanding of guest expectations. His perspective reinforces the idea that sincere engagement is still the most powerful differentiator. Mike Uwe Dickersbach, Chief Information & Digital Officer at Highgate Hotels offers a complementary view, centered on future-ready operations shaped by data quality, digital architecture, and cultural readiness for technological change. His guidance illustrates how strategic modernization strengthens every level of the enterprise.Together, these viewpoints present a unified message. Hospitality thrives when human connection and informed innovation work in harmony to elevate every moment of the guest experience.Let us know your thoughts! Rewriting the Next Chapter of Hospitality SuccessCopyright © 2025 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Julia ThomasMatthew JacobRichard TaylorVictor MorrisDisclaimer: *Some of the Insights are based on our interviews with CIOs and CXOsKevin ParkerAndrew Morris
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