| | 4 HOSPITALITY BUSINESS REVIEWJANUARY - FEBRUARY 2026 CONTENTSLAST WORDIN MY OPINIONCOVER STORY 14People at the Heart of HospitalityJohn Hamm, Regional Director of Business Travel, KAJ Hospitality 08Elevating Guest Experience Through People-First Leadership in Bespoke HospitalityIgnacio Daponte, Hotel Manager, Sonesta Hotels181110Shaping Guest Loyalty Through Hospitality MarketingMelissa A. Radovich, Vice President of Marketing, Landry's4624A2D HospitalityCade Williams, Assistant Vice President, Risk Management-Claims,Marriott Vacations WorldwideFutureproofing Claims Careers: Adapting to AI in Insurance26CORPORATE AND LEISURE TRAVEL CONCIERGE SERVICES COMPANY OF THE YEAR 2026Alison Dines, President and Founder22The Influence of Concierge Intelligence on the Evolution of Corporate Travel12The Role of Mattress Manufacturers in Defining the Future of HospitalityDavid Wiles, Vice President - HospitalityTHE NEW BENCHMARK IN HOSPITALITY TEMPUR SEALY HOSPITALITYHOSPITALITY FURNITURE AND MATTRESSTRAVEL AND TOURISM MANAGEMENTSTATE OF THE INDUSTRYSTATE OF THE INDUSTRYThe Influence of Mattress Engineering on the Quality of Guest ExperienceRedefining Corporate and Leisure Travel Through Integrated Hospitality Services
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