| | 5HOSPITALITY BUSINESS REVIEWOCTOBER 2025CXO INSIGHTSCXO INSIGHTSIN FOCUS 10 - 11Tourism Marketing ServicesHospitality Staffing Agency1626Capital VacationsPeopleReady22ITI DigitalSTATE OF THE INDUSTRYMike Stover, Corporate Director of Talent & Culture, PCH Hotels & Resorts, Inc.Broadening Frontline Roles in Hospitality as Pathways for Career Transition17Tanja Morariu, Director of Marketing and Head of Sustainability, The Palms Hotel & Spa in Miami BeachIntegrating Marketing and Sustainability27Chris Hammond, Corporate Director of Food & Beverage, Kalahari Resorts & ConventionsThe Art of Passion, Adaptability, and Guest-Centered Service30Felipe Reyes Deeney, Director of Guest Experience, Proper HospitalityTransforming Guest Experience in Luxury Hospitality20Kimberly Pederzani, Director of Training & Compliance, Dimension HospitalityManaging Compliance at the "Hotel California"31Thomas Wolfe, Chef Concierge and Director of Heritage, Fairmont San FranciscoA Lifetime of Excellence in Concierge Service2314Strategic Resort Management as a Brand DifferentiatorFranci Edgerly, CEOTop Resort Management Services 2025
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