Hospitality Business Review: Specials Magazine

In Winter Park, Colorado, where crisp mountain air and snow-covered slopes draw visitors year-round, delivering a memorable stay takes more than just a scenic backdrop. Here, true luxury lives in the details—the seamless service, local know-how and thoughtful touches that quietly transform a good vacation into a great one. When it comes to delivering the full charm of Winter Park, nobody does it better than Winter Park Escapes. As a full-service property management company, it pairs luxury accommodations with meaningful experiences. Each stay is carefully curated—from handpicked properties and personalized services to exclusive local adventures—ensuring guests and homeowners alike tap into the true soul of the area. “We focus not only on the luxury accommodation, but the luxury experiences and even more on the customer experience,” says Dave Repka, president. “We want to make sure guests and homeowners aren’t just enjoying the property, but everything Winter Park has to offer.” That philosophy of experience first and real estate second helped transform a once-personal side project into one of Colorado’s most trusted rental management companies. Repka, a homeowner himself, began managing his own ski-in/ski-out condo nearly two decades ago. Then came a neighbor's request for help, followed by another and another. A cascade of referrals and growing demand soon followed. Today, Winter Park Escapes manages over 250 properties, all personally vetted by Repka and designed to deliver top-notch amenities and lodging. The team’s commitment to seamless service resonates with homeowners tired of the “nickel-and-dime” approach found elsewhere. Winter Park Escapes offers an all-inclusive model, covering everything from linens and towels to snow removal, hot tub servicing, deep cleaning, and general maintenance. There are no onboarding or setup fees, and each new owner is supported by a dedicated team that handles everything from HOA compliance to short-term rental permits.

Guest satisfaction is more than a metric for hospitality businesses. It is a brand-defining standard. Xclusive Services enables leading hotels, resorts and convention centers to meet and exceed that standard through staffing services that elevate the guest experience at every step. Solely focused on the hospitality segment, it recruits, trains and deploys talent capable of upholding the highest service expectations. A customer-centric and serviceoriented approach has positioned Xclusive as one of the fastest-growing hospitality staffing providers in the U.S. It is trusted by iconic brands such as Marriott, Hilton, Hyatt and Ritz-Carlton. “Our staff’s exceptional service helps our hotel partners deliver great customer experiences, which is reflected in high guest satisfaction scores,” says Nicole Beall, CEO. Each of Xclusive’s customer interactions is guided by its high-touch service model, X Factor, which provides a distinctive, winning edge for its clients. It is powered by five core values; people-first, service-obsessed, chasing excellence, accountability and integrity. Together, these values ensure that every staff member assigned to a hospitality property reflects the brand and upholds its reputation with unrivalled service standards. Clients can count on Xclusive to always provide qualified staff, such as for early morning callouts for guest pick-ups or ad hoc requests for housekeeping. As staffing challenges grow more complex, Xclusive consistently delivers qualified talent to enable clients to maintain full compliance with ever-evolving regulations. Service Excellence across the Hospitality Spectrum Built on a foundation of consistent service excellence, Xclusive has become the staffing partner of choice for hospitality businesses. As confidence in its performance deepened, clients began turning to it for broader support. To meet the demand, the firm has strategically expanded into complementary service areas, including janitorial solutions and direct hire placements. This has enabled it to deliver more integrated, value-driven hospitality workforce solutions. Today, Xclusive has become a full-service firm offering a blend of flexible staffing, overnight janitorial services, direct placement and turnkey outsourcing for housekeeping services. This combination of services solidifies its role as an end-to-end workforce partner for the hospitality sector. The services, available under one roof, help hospitality providers reduce dependency on multiple vendors, streamline outsourcing operations and achieve cost savings without sacrificing quality.