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Hospitality Business Review | Friday, May 13, 2022
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Revenue management's main target is to sell the correct product to the correct consumer at the correct time, at the correct price, and in the correct package.
FREMONT, CA: Revenue management, called yield management, studies and forecasts customer behaviour to raise revenue and increase company profits. While this is something that most businesses aim for, revenue management is mainly involved with industries that depend on certain types of resources, like the hotel or airline business. Revenue management advantages involve a more precise forecasting of customer demands and needs, a more effective pricing tactic, market extension, and a robust relationship between company divisions.
Anticipations of the Customer: Revenue management allows businesses to learn better what customers anticipate from their products. Revenue management research allows businesses to learn their customers' specific desires and needs better, letting them shape the product and its presentation more efficiently. For illustration, a hotel chain concentrating on revenue management may find that most of its consumers are business travellers who need easy access to the Internet. Therefore, the hotel chain may execute a policy that contains favourable wireless internet access in all hotel rooms.
Competitive pricing: Revenue management allows a business to create a competitive pricing technique that draws customers and gives the business a competitive edge over competitors. Certainly, revenue management is so general in specific industries that businesses that do not execute revenue management techniques will find themselves incapable of competing efficiently in the marketplace. For example, an airline may perform research showing that customers who would else fly are struggling because of high fares and extra fees. Consequently, the airline can enhance its competitive position by decreasing the cost of specific flights or even eradicating baggage fees.
Segments of the Market: Revenue management strives to present the full range of its market segment to the company and introduce it to freshly available market segments. Businesses that generally focus on a single market segment may need to enlarge their scope to grow in the industry. For instance, a hotel chain that caters mostly to business travellers may find that majority of its locations are famous family vacation destinations. The hotels can start promoting to family travellers and making required changes to their locations, like extending the breakfast menu or adding children's play areas, enabling business from this segment.
Departments of the Corporation: Revenue management fosters a powerful connection between the actions of different company divisions, most remarkably those liable for sales and marketing and those for customer service. Revenue management allows businesses to coordinate their divisions better and develop the most effective programs possible. While sales and marketing agents must design programs to extend to customers, many of these programs are performed by frontline service agents.
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