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Hospitality Business Review | Monday, August 15, 2022
Hoteliers should emphasize online marketing as travel planning on digital platforms is strong and growing.
FREMONT, CA: As travel resumes, accommodation operators invest more resources to improve awareness and develop demand. Nevertheless, visitor behavior has grown during the pandemic, needing new strategies for hospitality marketing actions. In response to shifting travel trends, operators of all sizes and types are reorganizing marketing tactics to attain a bigger market share. Independent properties can utilize aimed marketing techniques to contend with branded hotels with considerable budgets.
Marketing for the guest experience
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A hotel stay is greater than just a room, it's an experience, and numerous modern visitors search for intimate, safe, and local experiences. Independent property owners and operators are well-placed to capitalize on these requirements. Promote travel experiences that are applicable to present travel desires. Display the qualities tourists seek, whether it's family actions for extra space for lengthy stays, good connectivity, or outdoor locations letting a close connection to nature. Guarantee travelers that they are in a safe and carefree atmosphere. Smartphone check-in, food ordering via a QR code or mobile app, digital messaging, and contactless payments are all choices.
Sustainability marketing
The pandemic has increased our understanding of the significance of responsible, environmentally sustainable travel. More people are searching for homes that encourage sustainable methods while booking trips. Raise the bar for your environmental industry. Invest in environmentally helpful efforts like transforming to reusable bath amenities and eco-friendly cleaning products, decreasing single-use plastics, and buying more locally and sustainably. Demonstrate your green initiatives on your website, in your spaces, and around your property, where relevant, to make guests feel good about their determination to stay with you.
The endless quest for direct reservations
Make a booking as easy as possible for travelers. Employ a booking engine linked to your website and property management system (PMS). Enable website visitors to book by showing the best rate guarantee. Other incentives and promos should be counted to deter possible customers from looking elsewhere. During the pandemic, the share of straight bookings compared to OTA bookings grew greatly for many hotels, as major OTAs decreased their advertising spending during travel limitations.
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