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Hospitality Business Review | Friday, November 05, 2021
Modern technology is being utilized by savvy beauty businesses to facilitate processes, better handle clientele, and draw a new generation of customers.
Fremont, CA: This beauty industry is growling. The U.S. hair, skin, and nail salon industry yielded $5.24 billion in revenue in 2018 and has been growing since. New beauty businesses are developing all over the place, and the industry's leaders are examining technology to distinguish themselves from their rivals. Every aspect of running a beauty salon has been handled technologically, from meeting scheduling to text message marketing.
Here's how the beauty industry is employing technology to expand its clientele:
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Modern payment methods
Modern customers in the beauty sector pay in different ways, both online and in brick-and-mortar establishments. Apple Pay, Google Pay, and Venmo are more popular cash and credit card options. Even Facebook has gotten into the payments game.
Developed communication options
Today's customers like to be able to contact a business by whatever mode is most suitable to them at the time, whether that's SMS or Facebook Messenger. 37 % of consumers wish to be able to contact the same staff, irrespective of which channel they employ, to start their interaction with the company.
A high-tech rewards program
Irrespective of the old-fashioned punch-card type of rewards program, customers progressively expect their favored businesses to provide some sort of rewards program. Preferably keeping track of points manually, they like technology's ability to do so. Customers can be informed when their points are counted automatically during checkout through software like Square.
Online reviews
Modern customers value internet evaluations; 91 % of people read them routinely or erratically, and 84 % believe them as much as individual recommendations. Asking present, satisfied customers how much they enjoy performing with the business is a good place to commence when trying to figure out how to entice new customers to the beauty salon.
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