PeopleReady

In the hospitality industry, dedicated individuals at every level play a pivotal role in elevating the customer experience. Whether serving customers or working tirelessly behind the scenes, each person contributes to ensuring guests feel welcomed and valued.

PeopleReady is reimagining the way the hospitality industry is staffed.

With industry-specific solutions designed to provide qualified and dependable hospitality workforces, PeopleReady caters to the lodging and hospitality industry through its specially trained staffing teams and nationwide support network.

“Finding and retaining experienced and reliable workers can be a persistent challenge, especially in the hospitality industry where there are significant seasonal fluctuations in staffing needs,” says Kristy Willis, President at PeopleReady. “Our tailored hospitality staffing model allows businesses to scale their workforce up or down quickly in response to seasonal demand. From staffing up for a weekend event to adjusting staffing levels during slower periods, we provide businesses with the flexibility they need to maintain efficient operations and continue serving their customers no matter what obstacles they face.”

PeopleReady’s success in the hospitality industry, and the staffing industry as a whole, can be attributed to their unique combination of strong local and national staffing experts and a personalized, innovative digital approach. The company’s award-winning app, JobStack, was the first staffing app on the market. Supported by a network of local teams across the country, the app has helped businesses fill more than 14 million shifts since its launch.

JobStack makes it easier than ever to connect people and work, anytime and anywhere. For job seekers, JobStack offers a fully virtual job search experience, enabling them to customize search results based on their experience, skills and work preferences. Businesses benefit from leveraging JobStack to request qualified candidates for their roles and view real-time order management that relieves administrative burden.

The hospitality industry, known for its already high turnover, faced a staggering 75 percent workforce departure post-pandemic. In addition, returning workers are demanding a more flexible work environment that prioritizes work-life balance. PeopleReady addresses these challenges by closing the gap with a flexible and qualified hospitality workforce, supporting both front and back of house positions.

PeopleReady ensures its workforce meets industry standards through hospitality-focused training programs and investing in their upskilling, providing opportunities for career advancement and higher wages. It also prioritizes quality assurance, compliance and continuous support to deliver a customer and workforce experience.

“Our tailored service delivery model is the key to our success in sustaining our many long-term partnerships with customers,” says Nicki-Chipp-Flohr, VP of National Accounts at PeopleReady. “We are committed to meeting our customers’ goals and providing ongoing support to ensure a positive experience for all parties involved.”

A significant case in point is PeopleReady’s enduring partnership with a multinational foodservices company that spans over 15 years. They are currently serving more than 5,000 locations across the country, staffing about 3,000 workers per month in various capacities. PeopleReady has tailored its service delivery model for this customer, offering end-to-end staffing solutions that cover everything from front of house to back of house positions.

Commitment to compliance, combined with an extensive national staffing network and robust proprietary technology, empowers PeopleReady to maintain its position as a valued ally for hospitality organizations facing critical staffing needs and fluctuating demands.