RealTime Reservation

Tourism is one of the largest economic sectors, accounting for over 7 percent of global trade. This sector took a big hit due to the pandemic. In turn, hospitality was directly impacted by the drop in tourists, and with no money coming in, hotels suffered unimaginable losses. Since the world is slowly reverting to normalcy, the industry has been utilizing technology to go CONTACTLESS, in an attempt to boost revenue and compensate for the losses actuated in 2020 and 2021 by creating contactless payments and services.

Expediting this cause is RealTime Reservations.

RealTime Reservation (RTR) is a hospitality software company that provides a fully integrated pre-arrival and in-house platform that assists hotels in maximizing ancillary revenue through improved guest services and a fully developed guest itinerary. The platform enables guests to reserve activities, amenities, day passes, and events pre-arrival through departure. RTR’s end-to-end centralized inventory management platform is integrated with a hotel’s PMS and POS systems, so guests can use their credit cards to make purchases from the comfort of their rooms.

“All our activities and services are provided in-house, and with our software product, hotels can keep their exclusivity and meet their clients’ expectations,” says Shawn Tarter, founder and president of RealTime Reservations.

RTR benefits hoteliers and enables them to capture and increase ancillary revenues prearrival, making up for losses incurred in 2020. A lost revenue opportunity for many, with RealTime Reservations, all payments made by guests directly go to the hotel’s merchant ID and not a third party.

In addition, RTR offers additional benefits to guests. For guests looking to order their desired amenities pre-arrival, RealTime’s software enables them to do just that. The software provides guests an easy way to reserve these luxuries while booking their room reservation, ensuring they receive them upon arrival.

RealTime’s software is integrated into the hotel systems, as it is a true white label service. The branding and language is driven by the brands marketing directives and presents a seamless presentation. The hotel staff can use the system with ease, as handling additional revenue from improved guest services is the same as managing other forms of revenue. The management software offers control over all refunds and cancellations, allowing the staff to efficiently handle reservations.

RTR collaborates with clients’ corporate teams to ensure compliance with new data protection regulations worldwide, ascertaining guest data, including credit card information, is protected. It follows all of its clients’ compliance standards during the onboarding process.

RealTime works with the hotel’s legal and compliance departments and their technology team before integrating its software with their PMS and POS systems. It offers around-the-clock support to ensure a seamless onboarding experience.

As part of the RealTime Reservation software, RealTime offers modules like its Amenities service which enables clients to send a thoughtful gift with a personalized message to a room prearrival. The hotel can partner with local businesses to expand their offerings and give the guest a local experience. The gift and the guest’s arrival time can be modified, and the amenities can be updated live.

The Waiver service includes signing a waiver for activities that can be done when booking the activity, from a staff’s tablet or through the confirmation mail. The signature is encrypted and stored in RealTime Reservation’s server.

Digital Compendium, another service offered by RealTime Reservation, operates as a centralized platform for guest engagement and staff interaction and contains information on all hotel services. The hotel’s activities and amenities can be updated and published live. Guests can access Digital Compendium through pre-arrival links and QR codes.

RTR, with its technology solutions, supports clients by streamlining their operations and providing guest services. White-labeled and integrated into the hotel’s systems, it improves customer satisfaction and increases the chances of guests booking the hotel again. Through its services and transparency, RTR assists the hospitality sector by boosting revenue and will continue to do so for years to come.