Travel Incorporated

Business travel is undergoing a transformation, with travelers seeking more flexible and convenient options. This shift is impacting booking, management, and monitoring processes and is also influencing how travel management stakeholders oversee and support these activities.

Travel Incorporated (TI), a corporate travel management company, views the evolving industry landscape as an opportunity to anticipate and address the next wave of demands from all stakeholders. With over 45 years of experience, this family-owned business has a long history of serving the corporate travel community. In addition to transient travel, TI also operates dedicated departments specializing in federal government agencies, as well as group, event, and incentive travel.

What sets Travel Incorporated apart is its commitment to leveraging new technology, unparalleled services, and value-based approaches to deliver value in all aspects of corporate travel—from booking and policy management to risk management and customer service. Its cutting-edge AI technology ensures immediate and accurate responses to traveler inquiries, streamlining booking and itinerary changes. This reduces hold times and improves the traveler experience with 24/7 personalized interactions. Travelers also benefit from user-friendly self-service tools for managing reservations, obtaining invoices, and requesting callbacks for full-service support, ensuring both cost-effectiveness and traveler safety.

“We want to enhance the travel experience by seamlessly integrating essential elements such as compliance, reporting, dashboards, and itineraries. This integrated approach will provide comprehensive data and insights, ultimately improving program efficiency for both travelers and stakeholders,” says Eric Almond, head of product at Travel Incorporated.

Embracing Future Technology and AI

TI boosts client efficiency and enhances the travel experience by providing advanced, flexible tools and services tailored for corporate travel.

For policy management, TI offers the AI-driven tool PolicyIQ, which integrates policies into a structured system, enabling rule-based management that ensures bookings comply with established guidelines.

“The shift from traditional methods to these advanced technologies addresses several pain points. Historically, travel consultants manually interpreted travel policies, leading to potential inaccuracies and inefficiencies. PolicyIQ eliminates these issues by automating policy adherence, significantly reducing the time consultants spend on policy interpretation and application,” says Tracie Carillo, SVP of Global Sales and Marketing.

Similarly, TI has incorporated AI to address the growing volume of email booking requests. The iRequest tool analyzes booking requests, retrieves relevant options, facilitates the shopping experience, and completes transactions while ensuring policy compliance.
Once the booking process is complete, the automated system continues to enhance the traveler’s experience by delivering interactive itineraries with real-time updates and notifications.

TI also offers specialized support for online booking through platforms such as Concur and Deem, helping clients fully utilize these tools without additional costs. This support includes immediate responses to issues, enhancing the user experience and avoiding the need for open tickets. Its TripInvoice tool integrates travel invoices seamlessly with expense management systems, streamlining expense reporting, improving accuracy, and reducing administrative workload.

Driving Efficiency and Flexibility

TI understands that travelers lead dynamic lives with frequently changing needs. The company’s services are designed to address these diverse requirements effectively.

Mobile accessibility plays a key role in this approach, allowing clients to book trips, receive real-time updates, manage itineraries, and access support on the go. Automated delivery of invoices and unused ticket notifications further streamlines financial operations by providing timely billing information, alerts about unused tickets, and quicker reconciliations.

Clients can also leverage user-friendly self-service search tools to quickly access and review transactions and invoices, enhancing transparency and reducing administrative burdens. Flexible payment solutions, such as virtual credit cards for centralized billing, simplify payment processes while improving security and providing better control over travel expenses.

Travel risk management is strengthened through integrated tools like People Track Assist (PTA), which offers real-time tracking, risk alerts, and emergency support, fulfilling duty-of-care obligations and ensuring traveler safety. PTA’s proactive approach to duty-of-care includes real-time monitoring and SMS notifications, ensuring traveler safety and effective communication during potential risks.

To support strategic decision-making, TI offers dynamic business review features with drill-down capabilities. These tools provide corporations with detailed insights into their travel program’s performance, helping them adjust strategies and optimize travel management.

“The goal is to deliver technology solutions directly to travelers and stakeholders, making data and content readily accessible for maximum convenience. This approach eliminates the need for users to actively search for information, providing a more personalized experience,” says Carillo.

To support this goal, TI’s QM team continuously evaluates and enhances customer interactions to uphold high standards of reliability and efficiency. Adherence to QM standards ensures exceptional service benchmarks are met and drives continuous improvement, giving TI a competitive edge in the travel management industry.

As the industry continues to change, TI remains a trusted partner for clients seeking to navigate the complexities of modern travel.