Hospitality Business Review: Specials Magazine

Hello, hospitality recruiters! Let's discuss the dynamic world of hospitality recruiting and the strategies that make a real difference in today's hiring market. As someone deeply passionate about finding the best talent for our industry, I have come to realize that success in recruiting goes beyond just matching job descriptions with resumes. Here are a few essential views I believe are crucial for thriving in hospitality recruitment today. Creating Exceptional Candidate Experiences: The Ripple Effect of Positivity and Hospitality In our line of work, we understand the impact of a positive experience. It's not just about the guest - it's also about the candidate. Treating candidates exceptionally well is not just a kind gesture; it's a strategic move. When we provide an outstanding experience, candidates are more likely to share their positive encounters with others. This word-of-mouth can do wonders for our employer brand and attract even more top-notch talent to our door. After all, in an industry where customer service is king, how we treat candidates says a lot about our organization's values and culture. Creating a positive experience for candidates in the hospitality industry during the hiring process is crucial for attracting and retaining top talent. Clear, transparent communication throughout the process, personalized interactions, and showcasing the company culture are key. Engaging candidates with hospitality scenarios during interviews provides a realistic preview of the role. Additionally, offering constructive feedback demonstrates a commitment to candidates' professional growth regardless of the outcome. These strategies help shape a positive hiring experience, strengthening the employer brand and positioning the organization as an employer of choice in the competitive hospitality industry. Remember, every candidate is also a guest. Employer Branding: Showcasing Your Culture is the Ultimate Job Fair In today's digital age, employer bra

Capital Vacations is a full-service resort management company dedicated to supporting independent vacation ownership properties. With expertise spanning financial planning, operations, rental and sales and marketing, the company delivers tailored strategies designed to improve performance and ensure long-term stability. By collaborating with general managers, boards of directors and on-site teams, Capital Vacations provides customized solutions that honor each resort’s unique identity while strengthening its operations. Today, the company serves nearly 200 vacation ownership resorts across the United States, Mexico and the Caribbean. Its support ranges from day-to-day operational guidance to robust revenue programs, including a competitive rental distribution network and a proven club sales platform. These initiatives convert underperforming intervals into active ownership, improve cash flow and help properties grow stronger and more resilient. A Partner Built for Independents Unlike large branded operators where the brand dictates the guest experience, Capital Vacations takes a different approach. Its model allows independent vacation ownership resorts to retain their individuality while benefiting from the operational and marketing capabilities of a major hospitality company. “In a brand environment, the brand comes first. In our model, the independent resort comes first, supported by the strength of Capital Vacations,” says Gary Hyde, Executive Vice President of Hospitality. Capital Vacations’ portfolio consists of vacation ownership resorts, giving the company a deep understanding of the challenges and opportunities in this segment. Alongside core services such as reservations, financial management, administration and IT, the company distinguishes itself in two key areas: Rental Distribution: Through its proprietary global system and consumer-facing platform Vacation Escapes, combined with partnerships with leading online travel agencies, Capital Vacations helps resorts increase visibility, fill inventory and generate immediate rental revenue..